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Support » SLA

 

The SLA (Service Level Agreement) of the Production Database Reducer is the following:
(a part of the license agreement)

Service Response time
Automatic e-mail message about your order  Immediate
Informational e-mail message about paying the purchase price  1 workday
Sending the Production Database Reducer (package + key)  1 workday from the arrival of the purchase price
Processing of remarks and feedback  3 workdays
PrDaRe software bug fixing  3-10 workdays according to the nature of the bug
Update reciving for the specified PDR implementation  Lifetime of the product